Based in Indonesia
PT Dua Empat Tujuh
Hi, I'm
Abdul Azis Ahmad
Ensuring reliable system performance through 3 years of expertise in support surveillance, monitoring, and incident management.
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About Me
I am a Support Surveillance at PT Dua Empat Tujuh for the Telkomsel OCS application, experienced in system monitoring, incident management, troubleshooting, technical documentation, and team coordination.
Additionally, I have basic experience in web development, particularly in HTML, CSS, and JavaScript technologies to build responsive and functional web interfaces. I am accustomed to working with monitoring tools, ticketing systems, and ensuring services run optimally according to SLA standards.
Technical Skills
Experience
Support Surveillance
PT Dua Empat Tujuh
System monitoring, incident management, troubleshooting, and technical documentation for Telkomsel OCS application.
- Provide basic technical support to the operational team and internal customers regarding OCS services.
- Ensure that SLAs are met in incident handling and service requests.
- Operate monitoring tools and ticketing systems according to operational procedures.
- Handle and analyze incidents and alarms related to the charging system in real-time.
- Conduct daily monitoring of the OCS system to ensure services are running normally and stably.
- Coordinate with internal and external teams for customer service disruption handling.
- Escalate issues to the L2/L3 team or related vendors if issues cannot be resolved at the L1 level.
- Coordinate with internal and external teams for customer service disruption handling.
- Escalate issues to the L2/L3 team or related vendors if issues cannot be resolved at the L1 level.
- Perform initial checks on the OCS system before escalation.
- Document every incident and the solutions applied for future reference.
Fullstack Web Developer
PT Baracipta Esa Engineering
Developed web applications using modern technologies and frameworks.
- Implementing UI/UX mockup design on application interface.
- Developing RWD (Responsive Web Design).
- Integrating application with RESTful API.
- Implementing database using MySQL.
- Testing system usability using UAT.
- Presenting product results.
My Work
Musika
PT Multi Visi Karya is a consulting firm engaged in the field of construction planning and supervision services.
IMDB Movie
Movie and TV series information website using themoviedb.org API.
Solusi Utama
PT Solusi Utama is a company engaged in the field of construction planning and supervision services.
Get In Touch
Although I'm not currently looking for any new opportunities, my inbox is always open. Whether you have a question or just want to say hi, I'll try my best to get back to you!